Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Affilino Limited's ("Affilino", "we", "our", or "us") website, services, and products. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our services. These Terms constitute a legally binding agreement between you and Affilino Limited, a company registered in New Zealand.

2. Services Provided

Affilino provides conversion rate optimisation (CRO), website design, Shopify SEO, and related digital marketing services. Our services include but are not limited to:

• Website audits and conversion analysis
• Strategic website design and development
• Shopify SEO optimisation
• A/B testing and optimisation
• Landing page design
• Conversion rate optimisation consulting

3. Service Engagement

3.1 Proposals and Quotes

All proposals and quotes are valid for 30 days from the date of issue unless otherwise specified. Prices are quoted in New Zealand Dollars (NZD) and are exclusive of GST unless stated otherwise.

3.2 Scope of Work

The scope of work will be outlined in a separate agreement or proposal. Any changes to the agreed scope must be requested in writing and may result in additional fees and timeline adjustments.

3.3 Client Responsibilities

You agree to:

• Provide accurate and complete information
• Grant necessary access to website platforms and analytics
• Provide timely feedback and approvals
• Ensure you own or have rights to all content provided
• Maintain backup copies of your website and data

4. Payment Terms

4.1 Fees and Invoicing

Payment terms will be specified in your service agreement. Generally:

• Full payment is required before work commences
• Monthly retainer fees are payable in advance
• Payment is due within 7 days of invoice date

4.2 Late Payment

Late payments may incur interest charges at a rate of 2% per month. We reserve the right to suspend services for overdue accounts.

4.3 Additional Work

Work outside the agreed scope will be quoted separately and requires your written approval before proceeding.

5. Intellectual Property

5.1 Client Content

You retain all rights to content, materials, and intellectual property you provide to us. You warrant that you own or have the necessary rights to use all content provided.

5.2 Deliverables

Upon full payment, you will own the final deliverables created specifically for you. This includes custom designs, code, and written content created as part of your project.

5.3 Affilino Property

We retain ownership of:

• Our proprietary methods, processes, and frameworks
• Pre-existing templates and tools
• Working files and preliminary concepts
• Analytics and insights derived from your project (in anonymised form)

5.4 Portfolio Rights

We reserve the right to showcase completed work in our portfolio, case studies, and marketing materials unless you request confidentiality in writing.

6. Performance Guarantees

While we strive to deliver exceptional results, we cannot guarantee specific conversion rates, traffic increases, or revenue outcomes. Results depend on multiple factors including your market, product, pricing, and industry conditions.

Any performance estimates or case study results shared are for illustrative purposes only and do not constitute a guarantee of future performance.

7. Confidentiality

We will treat all information shared by you as confidential and will not disclose it to third parties without your consent, except where required by law or necessary to provide our services.

You agree to keep our methodologies, pricing, and proprietary information confidential.

8. Termination

8.1 By Client

You may terminate services with 30 days' written notice. No refunds will be issued for payments already made. You will be invoiced for any additional work completed up to the termination date.

8.2 By Affilino

We reserve the right to terminate services immediately if:

• Payment is not received within 14 days of the due date
• You breach these Terms
• You engage in abusive or unreasonable behaviour
• You request illegal or unethical activities

9. Limitation of Liability

To the maximum extent permitted by New Zealand law:

• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, consequential, or special damages
• We are not liable for loss of profits, revenue, or data
• We are not responsible for third-party services or platforms

Nothing in these Terms excludes our liability for fraud, gross negligence, or violations of the Consumer Guarantees Act 1993 where applicable.

10. Warranties and Disclaimers

We warrant that services will be performed with reasonable skill and care. However:

• Services are provided "as is" without warranties of any kind
• We do not warrant uninterrupted or error-free service
• We are not responsible for website downtime caused by hosting providers
• We do not guarantee compatibility with all browsers and devices

11. Indemnification

You agree to indemnify and hold harmless Affilino from any claims, damages, or expenses arising from your breach of these Terms, your use of our services, or your violation of any law or third-party rights.

12. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts. Where applicable, the Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply.

13. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the modified Terms. Material changes will be communicated via email or website notice.

14. Contact Information

For questions about these Terms, please contact: